Incident Management Configuration
Create incident categories and subcategories
Configure assignment rules based on category
Change Management Workflow
Configure change types (Normal, Standard, Emergency)
Major Incident Management
Create major incident criteria and escalation
Configure communication templates
HR Case Management Setup
Create HR case categories
Employee Onboarding Workflow
Create onboarding lifecycle event
Discovery Configuration
Configure MID server
Event Management Configuration
Configure event connector
Customer Portal Setup
Create customer accounts and contacts
Entitlement Management
Create service contracts
Risk Register Setup
Create risk categories
Compliance Framework Implementation
Import compliance framework